Customer Login
Login Help - FAQs
1 - Why Am I Unable To Log In Even After Entering The Correct Details?
You should first clear your browser cache and cookies, then try again in incognito mode or a different browser.
2 - How Do I Complete the reCAPTCHA Verification?
You need to check the "I'm not a robot" box and follow the on-screen instructions. If it's not loading, refresh the page or update your browser.
3 - I Forgot My Password. How Can I Reset It?
To reset it, click "Forgot Password?" on the login page, enter your registered email, and follow the instructions in the reset email.
4 - I have not received the password reset email. What Should I Do?
You should check your spam or junk folder and verify that you entered the correct email address. If it still doesn't arrive, contact support.
5 - My email and password are correct, but I am still unable to log in. Could you please advise on possible causes?
First, update your browser, check your internet connection, and then ensure your firewall or antivirus software isn't blocking the site. Your account may also be temporarily locked.
6 - Which Browser Works Best For Logging In?
Make sure to use the latest version of Chrome, Firefox, Edge, or Safari for the best experience.
7 - Why Does My Session Keep Timing Out?
The sessions automatically expire after 15-30 minutes of inactivity for security. Use the "Remember Me" option if available for extended access.
8 - What Should I Do If I See An "Account Locked" Message?
You must wait 15-30 minutes before trying again, or use the "Forgot Password?" option to reset your credentials.
Registration Help – FAQs
1 - I'm Unable To Complete The Registration Form. What Should I Do?
You should first fill out all required fields correctly, update your browser, and disable any extensions or firewall settings that might be blocking the page.
2 - Why Am I Not Receiving The Verification Or Confirmation Email?
You can check your spam or junk folder and verify that you entered the correct email address. Wait 10-15 minutes or request a new verification email.
3 - How Do I Create A Strong Password?
You should use at least 8 characters with a mix of uppercase, lowercase, numbers, and special characters. Avoid easily guessed information like your name or birth date.
4 - What Should I Do If I See An Error Saying My Email Is Already Registered?
An account with that email already exists. Try logging in or use "Forgot Password?" to reset your credentials.
5 - The Recaptcha Isn't Loading On The Registration Form. What Can I Do?
You should first refresh the page, disable ad-blockers temporarily, and ensure JavaScript is enabled in your browser.
6 - Can I Register Using A Mobile Device?
Yes, you can register from any device using an updated browser and a stable internet connection.
7 - What If The "Submit" Button Isn't Responding?
Try clearing your browser cache and cookies, disabling any script-blocking extensions, and try to submit the form again in a different browser.