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FAQs
1 - How quickly do orders ship?
Most in-stock items ship within 48 hours via ground shipping (smaller packages) or common carrier/LTL freight (heavy/bulky items like shelving units). Shipping charges appear at checkout.
2 - What are your shipping options and costs?
We offer ground for standard items and freight for larger ones. Costs are calculated at checkout; we ship nationwide from Lakewood, NJ. Contact us for quotes on large orders or expedited needs.
3 - What is your returns or exchange policy?
100% satisfaction guarantee: Items in new/unused condition can be returned within 30 days for exchange or refund (call Customer Service at 800-526-4743 for Return Authorization). Refunds/exchanges are processed within 7 business days of receipt/inspection.
4 - How do I track my order or check shipping status?
Once shipped, you'll receive tracking info via email (24x7). For updates, call Customer Service at (800)-526-4743 (Mon–Fri, business hours) or use live chat.
5 - Do you offer product recommendations or vehicle-specific fit advice?
Yes! Our team specializes in upfitting for vans like Ford Transit, RAM ProMaster, Mercedes Sprinter, etc. Call 800-526-4743 or use live chat for help selecting shelving, racks, partitions, or accessories.
6 - Are products pre-assembled or ready to install?
Many shelving and storage systems are shipped pre-assembled for easy installation. We also provide fit guides and resources—ask our team for details on your vehicle.
7 - What payment methods do you accept?
We accept major credit cards, PayPal, and possibly purchase orders for business/fleet customers (confirm at checkout or by calling).
8 - Can I pick up orders or arrange installation?
Yes. You can choose pickup or installation at checkout if you’re within a 50-mile radius of American Van’s showroom location. For assistance changing shipping to pickup or adding installation services, call our customer service team during business hours.
9 - What are your business hours for support?
Customer Service is available Monday–Friday, typically 8:00 AM–6:00 PM EST. Live chat and phone support are available during these times.
10 - How do I request a catalog or special quote?
You can email ave.salesservice@safefleet.net or call (800)-526-4743 to request our latest catalog featuring van shelving, ladder racks, and more. You can also sign up for the American Van newsletter to receive product updates, promotions, and important announcements.