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Customer Service

Shipping & Delivery
We ship your order within 48 hours. Whenever possible we ship by UPS. Heavy, bulky items are shipped by common carrier. Shipping charges are added to the total of your order during the check out process. Our Sales Department will also quote shipping charges upon request.
Customer Service
For questions or help regarding a order you have already received or to check the shipping status of your order simply call our Customer Service Department at (800)-323-6646 Monday -Friday 8:30AM - 8:00PM EST. If you have a suggestion of how we can improve our service, call the number above or email your suggestion to Joseph Fallon at For all other inquiries you can call our Customer Service Department or email them directly with the form available by clicking here now.
Satisfaction Guaranteed
When you order from American Van, you get prompt, reliable service. We maintain a complete inventory of all the items we offer, so you get products fast. We usually ship your order within 48 hours of receiving it. If you are not 100% satisfied with your order, simply call our customer service department for a return authorization number and return the item in new and unused condition within 30 days of purchase for a prompt refund of the merchandise cost, no questions asked!
Duplicate or Unwanted Catalogs
To minimize the paper waste of mailing duplicate or unwanted catalogs, email us the "customer ID" number found in the pink box on the back of the catalog you received with "DO NOT SEND" typed into the body of the email or clip the mailing label from the undesired catalog and send it to our Circulation Dept. at the address above or fax it toll-free to 1-800-833-8266. Inasmuch as mail files can be created months in advance it may take three to four months to stop the mailing of additional catalogs.

Updating Account Information
Updating your account information couldn't be easier. Just login to your Dashboard and maintain addresses, your password, view your wishlist items and your existing orders.